Eyesi Simulator service

On-demand repair

Fast repairs by Haag-Streit service experts

At Haag-Streit, we understand how important it is for your clinic or practice to run seamlessly without interruption to your service. While we are proud to say that our products are the gold standard, naturally, service issues can still arise, which may lead to your equipment needing to be repaired by a service expert.

If you have an issue with your device and don’t have an existing service contract, our service engineers can come and undertake a one-off callout to give your device a full inspection and endeavour to fix the issue on-site, resulting in minimal downtime.

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Support Package

Our Service contracts: Gold, Silver & Bronze

When you purchase a Haag-Streit device, you are given the opportunity to add-on a Support Package and benefit from fully transparent annual service costs. We offer three standard service contracts: Gold, Silver, and Bronze. Some contracts include an annual service visit where a Field Service Engineer will come to your premises and undertake a full service of the equipment covered by your contract. These contracts also include a pre-defined number of repair, service, or support visits to ensure your equipment is always in full working order.

Extended Warranty

Up to five years on all Haag-Streit devices

If you are looking for a simple, cost-effective way to protect your investment, our Extended Manufacturing Warranty is the perfect option. All Haag-Streit devices are provided with a two-year warranty, as standard. Haag-Streit is now offering the option to take out an extended warranty against any manufacturing defects for up to five years, with up to ten years offered for specific solutions.

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Health Check package for Eyesi Surgical models

Avoid unforeseen defects, repairs, & costs

A Health Check visit will uncover any potential problems with a device. It can reduce the risk of future equipment failure and downtime, and costly repairs. In addition, it also ensures that the device performs in accordance with required Haag-Streit manufacturer standards and specifications.

Haag-Streit is proud to have a wide network of certified service technicians. These skilled engineers are on-hand to perform a comprehensive Health Check on your Eyesi Surgical Simulator.

A Health Check involves a thorough audit of your Haag-Streit device to obtain a full overview of its condition, an examination of its functionality, and a quote to replace any necessary worn or damaged parts.

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Protect your initial investment

The Gold Software Plan (GSP) ensures that your Eyesi Surgical simulator remains state of the art, years after your initial capital investment. The training value of your simulator-based learning system will improve as new features are implemented. 

With the GSP, you receive new software developments right from the start, including new modules for different surgical cases. As a Gold Software Plan customer, you will also profit from our remote online support. 

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