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About the Haag-Streit Service Division

Global service, local care

You made a great investment in your Haag-Streit solution – now ensure to invest in gold standard service to match.

From repairs and scheduled maintenance to simply ordering parts – the Haag-Streit Service Division and its certified service partners work in harmony with your practice or clinic to reduce the risk of equipment failure and downtime. This ensures that you can provide patients with the best possible examination, diagnosis, and treatment, every day.

From general and specialty diagnostics through to surgical, simulators, and our EyeSuite software: our field and workshop service engineers receive regular, comprehensive training to ensure they can provide the best maintenance and support during the lifetime of your solution or device.

Wherever you are in the world, our global network of service engineers is committed to offering you the highest standards of maintenance and support. We strive to provide you with gold standard service.

Repairs
Maintenance
Spare & wear parts
Service products
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Device repair

Fast repairs by Haag-Streit service experts

At Haag-Streit, we understand how important it is for your clinic or practice to run seamlessly without interruption to your service. While we are proud to say that our products are the "gold standard", naturally, service issues can still arise, which may lead to your equipment needing to be repaired by a service expert.

You want your device repaired quickly but with complete confidence in what’s covered, the timescales, and the cost. Our teams work across our global service network to advise the best solution, whether that’s arranging for your device to be repaired at one of our global service centers, carrying out a repair at your site, or even arranging for the delivery of a loan unit. The result: you remain fully in control, with minimal downtime at your clinic or practice.

Contact us about repairs in your region.

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Maintenance

A range of flexible preventative maintenance programs

All ophthalmic equipment requires regular, thorough service to keep it operating at its best, so we offer a range of flexible preventative maintenance programs. A pre-planned maintenance visit will reduce the risk of equipment failure and downtime and ensure that your device or solution performs in accordance with our required manufacturer standards and specifications. As standard, we provide:

  • Thorough device inspection
  • Full re-alignment or re-calibration
  • Diagnostic measurement testing
  • Replacement of worn parts
  • Software/firmware updates
  • Decontamination or cleaning
  • Rigorous final functional/safety testing as standard
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Spare & wear parts

Fast access to genuine spare parts, worldwide

Purchasing genuine Haag-Streit parts, be it a light bulb, a fuse, or a screw, is the best way to ensure optimum performance of your device. We provide fast access to customer installable replacement parts worldwide.

Remember, you can only purchase Haag-Streit manufacturer officially approved authentic spare parts directly from Haag-Streit or your local authorized Haag-Streit dealer. Non-manufacturer-approved spare parts will not be compatible or compliant with Haag-Streit's equipment standards and specifications. You may also face quality issues, such as defects, failures, or damages, that can affect the performance and, more importantly, the safety of your device.

To obtain spare & wear parts, please contact your Service Agent.

Service packages

Find a service package to meet your individual needs

We provide a variety of comprehensive, flexible service packages for every device and solution within the Haag-Streit portfolio.

A Haag-Streit service package removes any concerns so that you can focus on your clinical work and your patient lists.

  • Maintenance Package: take a proactive approach to service & repair by ensuring that tasks that require downtime are scheduled in advance
  • Support Package: benefit from transparent annual service costs by purchasing pre-defined repair, service or support visits. Choose from Gold, Silver or Bronze to suit your needs
  • Extended Warranty: a new addition to our Service portfolio, providing the most comprehensive protection against mechanical & electrical failure across Diagnostics, Surgical, Simulation, and Reliance products
  • Health Check Package: treat your device/s to a thorough examination to ensure that it continues to run perfectly
  • Upgrade Kits: discover our range of specific components that will increase your device’s lifespan while also having a positive impact on the environment.

Regardless of your level of cover, you can expect regular inspections, priority call-outs and first-line access to our dedicated service center, as standard. Still need something extra? Ask about our range of add-on services, from bespoke installations to IT services and equipment audits.

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