At Haag-Streit, we understand how important it is for your clinic or practice to run seamlessly without interruption to your service. While we are proud to say that our products are the gold standard, naturally, service issues can still arise, which may lead to your equipment needing to be repaired by a service expert.

If you have an issue with your device and don’t have an existing service contract, our service engineers can come and undertake a one-off callout to give your device a full inspection and endeavour to fix the issue on-site, resulting in minimal downtime.

Purchasing genuine Haag-Streit parts, be it a light bulb, a fuse, or a screw, is the best way to ensure optimum performance of your device. We provide fast access to customer installable replacement parts.

Remember, you can only purchase Haag-Streit manufacturer officially approved authentic spare parts directly from Haag-Streit. Non-manufacturer-approved spare parts will not be compatible or compliant with Haag-Streit's equipment standards and specifications. You may also face quality issues, such as defects, failures, or damages, that can affect the performance and, more importantly, the safety of your device.

A Health Check visit will uncover any potential problems with a device. It can reduce the risk of future equipment failure and downtime, and costly repairs. In addition, it also ensures that the device performs in accordance with required Haag-Streit manufacturer standards and specifications.

Haag-Streit is proud to have a wide network of certified service technicians. These skilled engineers are on-hand to perform a comprehensive Health Check.

A Health Check involves a thorough audit of your Haag-Streit device to obtain a full overview of its condition, an examination of its functionality, and a quote to replace any necessary worn or damaged parts.

Our service engineers are highly trained to offer a remote diagnostic service as well as DICOM support. Our experts can provide both remote and onsite assistance, from initial set-up to troubleshooting. In addition, our database recovery service help customers to repair or recover a damaged or corrupted database so you won’t lose your valuable data.

Available for the Lenstar, our Upgrade Kits allow you to enhance your device so that it not only lasts for longer but allows you to take advantage of new technologies and materials. Each Upgrade Kit contains compatible components that can be easily exchanged, either at our Service Center or at your site. Regardless of which Upgrade Kit you choose, you can be assured that you have actively increased your device's lifespan, which, in turn, has a positive impact on the environment.