When you purchase a Haag-Streit Elara 900 slit lamp, you are given the opportunity to add-on a Support Package and benefit from fully transparent annual service costs. We offer three standard service contracts: Gold, Silver, and Bronze. Some contracts include an annual service visit where a Field Service Engineer will come to your premises and undertake a full service of the equipment covered by your contract. These contracts also include a pre-defined number of repair, service, or support visits to ensure your equipment is always in full working order.

A Health Check visit will uncover any potential problems with your Elara 900. It can reduce the risk of future equipment failure and downtime, and costly repairs. In addition, it also ensures that Elara 900 performs in accordance with required Haag-Streit manufacturer standards and specifications.

Haag-Streit is proud to have a wide network of certified service technicians. These skilled engineers are on-hand to perform a comprehensive Health Check.

A Health Check involves a thorough audit of your Haag-Streit Elara 900 slit lamp to obtain a full overview of its condition, an examination of its functionality, and a quote to replace any necessary worn or damaged parts.

Our service engineers are highly trained to offer a remote diagnostic service as well as DICOM support. Our experts can provide both remote and onsite assistance, from initial set-up to troubleshooting. In addition, our database recovery service help customers to repair or recover a damaged or corrupted database so you won’t lose your valuable data.

We are always happy to support our customers with any queries on our range of products. As a first port of call, we have put together a comprehensive list of Elara 900 frequently asked questions.